Returns & Exchanges
Can I return or exchange an item?
All returns and exchanges must be made within 90 days from the purchase date. All items sent to TL Dental Scaler Co. for refund or exchange must be new, unopened, and unused (Unless item is defective).
How do I return or exchange an item?
We will refund the cost of the item to the card that was used for purchasing or issue a credit on your account after the item is received at our office. Shipping costs will NOT be refunded.
How do I get a return label?
TL Dental Scaler Co. does not provide return labels and is not responsible for the shipping costs of your return or exchange.
Can I get a loaner?
Yes. All loaners will follow the guidelines of the rental agreement. No inserts or curing lights can be rented. Please see rental agreement in the rental tab.
Do you have on-location repair services?
Yes; however, there is an in-office fee of $100 on top of parts and labor.
How do I know if my machine is covered under warranty?
Please contact TL Dental Scaler Co. in the Contact Us page.
How do I get my machine repaired?
Please send your machine to the address below. Do not forget to enclose your contact information (business card), a description of the problem, and PO number. TL Dental Scaler Co. 2100 w 76th St Suite 310 Hialeah, FL 33016. TL Dental Scaler Co. is not responsible for shipping costs to the repair, exchange, and return departments unless the item's status is still under warranty.
How long will it take for me to receive my machine?
After payment is received, all repairs are shipped UPS ground or USPS and will typically take 1 to 7 business days to arrive unless a different shipping method is requested. Please note that any changes in shipping methods will affect your shipping cost and repair total.
How do I pay for an accepted repair?
All accepted repairs must be prepaid before the repair is performed and returned unless TL Dental Scaler Co. has already approved you for credit. TL Dental Scaler Co. only accepts credit card payments for prepaid repairs. To make a payment, you may call us at (661) 254-2696. Please have your quotation number ready when you call. It is located near the top right of the quote.
What types of units do you repair?
All ultrasonic Scaling units may be repaired unless parts are obsolete for discontinued items. TL Dental Scaler Co also repairs most Piezo Scaling units and curing lights. If your unit is not listed on our website please contact us to inquire about repairs.
What happens after my machine is sent for repair?
Our technicians will begin examining the machine within 24 business hours of receiving the machine and may contact you if more information is needed about the problem. Please notify TL Dental Scaler Co. if you believe your unit is under warranty. All warranty repairs are performed and shipped back immediately after evaluation is completed by the technicians. If the repair is not a warranty repair, a quote will be faxed to you to let you know what needs to be fixed and how much it will cost. To accept or decline the repair, please sign and write the appropriate word (approve/ decline) on the bottom of the quote and fax back to TL Dental Scaler Co. at (661) 254-0295.
Where is your repair office located?
All repairs are performed in our California office located at TL Dental Scaler Co. 2100 W 76th St Suite 310 Hialeah, FL 33016
For our contact information, please visit our Contact Us page.